Version 2026-08-03-v1
Subscription, Cancellation, and Refund Policy
Last updated: 3 August 2026
This Policy explains the standard commercial rules for Free and paid HisaBooks plans. It supplements the Terms of Service. If a signed order form expressly conflicts with this Policy, the signed order form controls for that conflict.
1. Free and paid plans
The Free plan lets a company start using HisaBooks without a credit card. It may include plan limits, product branding, feature safeguards, and anti-abuse controls. A Free plan will not become a paid plan unless the Customer affirmatively purchases a paid subscription.
Paid HisaBooks workspace plans may include a one-time 30-day trial when offered at checkout. Trials, promotional eligibility, first-charge timing, and renewal amount are shown before checkout.
Paid plans unlock the features, users, workspaces, records, support, or usage levels shown in the accepted checkout summary, order form, or subscription screen. The Company Administrator is responsible for choosing the plan and keeping usage within plan limits.
2. Purchase, billing interval, and automatic renewal
| Item | Standard rule |
|---|---|
| Sales channel | Paid subscriptions are purchased on the HisaBooks website or through an approved written order. Mobile apps are consumption-only. |
| Monthly billing | Charged in advance each month and renews monthly until cancelled. |
| Yearly billing | Charged in advance each year and renews yearly until cancelled. Yearly pricing may include a published discount such as two months free compared with monthly billing. |
| Payment processor | Stripe processes online card checkout, recurring billing, hosted invoices, and payment-method updates. |
| Payment method at trial signup | Where checkout asks for a payment method, the first charge is attempted automatically when the trial ends unless the subscription is cancelled before renewal. |
| Taxes | Taxes, withholding, duties, levies, and similar charges are handled as shown at checkout or in the approved order. Customers remain responsible for their own tax reporting and professional advice. |
| Renewal notice | Operational renewal reminders may be sent for yearly plans and selected monthly renewals where configured. |
3. Upgrade and downgrade
Upgrades and add-ons may take effect immediately or at the next renewal depending on the checkout or subscription screen. Any immediate paid change should show the new charge before confirmation.
Downgrades normally take effect at the end of the current paid period. If current usage exceeds the lower plan's limits, the Company Administrator may need to reduce users, employee records, workspaces, features, or usage before the downgrade completes. Downgrading does not automatically delete company data.
4. Cancellation
A Company Administrator can cancel from Settings > Subscription in the web application. If the control is unavailable, contact support@hisabooks.com from an administrator or billing email address.
Cancellation normally stops the next renewal and keeps paid access active until the end of the current paid period. Before that date, the Company Administrator may restore the subscription if the subscription screen allows it. When the paid period ends, the company may move to the Free plan or another allowed state rather than being immediately deleted.
Uninstalling a mobile or desktop app, deleting local app data, or stopping use of the service does not cancel a paid subscription.
5. Failed payment
If the first payment after trial or a later renewal payment fails, HisaBooks or Stripe may retry the payment, ask for an updated payment method, request customer authentication, send payment reminders, limit paid-only features, or suspend paid access after reasonable notice. The Customer remains responsible for charges already incurred.
Where technically supported, HisaBooks may provide a short grace period so administrators can update the payment method, complete authentication, or contact support without immediate loss of all records. During grace, paid-only actions may remain available, be limited, or be placed in read-only mode depending on the product, risk, and payment state. After the grace period, unpaid paid access may be suspended until successful payment or support resolution.
Duplicate checkout sessions, delayed webhooks, repeated webhooks, out-of-order payment events, disputes, refunds, legacy prices, and reactivation are reconciled against the billing record. Restoring paid access may require successful payment of overdue amounts and confirmation that the correct product family is active.
6. Refunds and credits
Except where required by applicable law or expressly approved by AARK, paid fees are non-refundable and HisaBooks does not ordinarily provide partial-period refunds or credits for unused time, forgotten cancellation, reduced usage, or a downgrade.
HisaBooks may correct duplicate charges, confirmed billing errors, or confirmed unauthorised charges after review. If HisaBooks permanently discontinues a paid service before the end of a prepaid term for reasons not caused by the Customer, AARK will provide a pro-rata refund or comparable credit for the unused period.
This refund position does not limit mandatory statutory rights. Approved exceptions are reviewed by billing support and recorded as billing evidence.
7. Data, export, and deletion are separate from cancellation
Cancellation stops future subscription renewal. It does not automatically delete company records, cancel statutory duties, remove invoices or payroll records, close a privacy request, or erase data from backups. Company Administrators should export important data before reducing access to paid features.
Account deletion, individual user removal, and company closure requests are handled through the Data and Account Requests page. Those requests require verification, authority checks, legal-retention review, export review, and backup lifecycle handling.
8. Billing support
For billing, cancellation, downgrade, refund, or invoice questions, contact support@hisabooks.com. Include the company code, billing email, plan, invoice or Stripe reference if available, and a short description of the issue.